ASB case review (formerly known as 'community trigger'

An ASB case review was formerly known as a Community Trigger.

Get a review of an anti-social behaviour (ASB) or hate incident case

If you are reporting an anti-social behaviour (ASB) incident for the first time, please report it via the ASB webpage.

The ASB Case Review, formerly known as the ‘Community Trigger’, is a statutory process for victims of anti-social behaviour or hate incidents who believe they have not had a satisfactory response to their complaints. Where a locally determined threshold is met (detailed below), victims can require the relevant bodies in the local area to undertake a formal review of the case, and those bodies have a statutory duty to undertake that review.

It is designed to ensure that the police, local authorities and other relevant organisations work together to try and resolve any complaints of anti-social behaviour and hate incidents by talking about the problem, sharing information and using resources to try to reach an agreeable outcome.

The ASB case review can be raised by victims or representatives of victims (where written consent is provided by the victim), and victims can be individuals or businesses.

When to report

A request to activate an ASB case review can be made if, within the last six months:

• you (as an individual) have reported to the Council, Police or a Registered Housing Provider (social landlord) three separate incidents of anti-social behaviour within your area, or
• you have been a victim of a hate incident,

and

• you believe that no effective action has been taken.

It should also be noted that for an ASB case review request to be considered, you must have reported each incident within one calendar month of it having occurred. 

How to report

The ASB case review is not a first port of call. If you are reporting an incident of anti-social behaviour for the first time, then please report it via the ASB webpage.

To activate the ASB case review, please complete an ASB Case Review Form below and forward it on to the single point of contact for ASB case reviews within the Community Safety Team (contact details below):

• ASB Case Review Report Form

Email the completed form to our Community Safety Manager at Community.safety@charnwood.gov.uk.

Alternatively, you can send hard copies to:

Community Safety Manager
Charnwood Borough Council
Southfield Road
Loughborough
LE11 2TX

Applications can and will be rejected if they are identified as prejudicial, discriminatory, malicious, unreasonable, vexatious or frivolous. In such a case details of this decision will be provided including any appeal options.

What happens next

Once you have submitted the ASB Case Review Report Form, the team will acknowledge your request, review all related reports and evidence and confirm whether or not you meet the criteria for a formal review.  

If your application does not meet the threshold for a full review, you will be provided with the rationale for this decision and information regarding what you can do next.

If the threshold is met, you will be informed, and the review will take up to 28 days from the date of that decision. You will be provided with further details of what this entails at that time.

In the meantime, if you need to report any further anti-social behaviour or hate related incidents please report it via the ASB webpage or contact Leicestershire Police via their online form or call 999 in an emergency.

Appeals

For full details of the appeals process, please see the Leicester, Leicestershire and Rutland Anti-Social Behaviour Case Review Policy document.

The decision of the independent CSP Chair on any grounds of appeal is final.

Complaints

The ASB Case Review does not replace the existing complaints procedure. You still have the right to complain to the Local Government Ombudsman or to the Independent Police Complaints Commission if you believe that your complaint has not been dealt with adequately.

Local Community Trigger Data

Dates	ASB reviews Received	Threshold Reached	Threshold not Met	Case Reviewed	Action Plan Developed
April 1, 2023 - March 31, 2024	6	6	0	6	6
April 1, 2022 - March 31, 2023	7	7	0	7	7
April 1, 2021 – March 31, 2022	15	15	0	15	15
April 1, 2020 – March 31, 2021	5	5	0	5	5
April 1, 2019 – March 31, 2020	6	5	1	5	5
April 1, 2018 – March 31, 2019	2	1	1	1	1