How to pay a bill

We offer a variety of ways for you to pay your bills and invoices.

For more details on your preferred method of payment just select from the links provided on this page.

Pay by phone

Make an online payment

Parking Contravention Notices (Parking Fines) are now payable to Leicestershire County Council and can be paid on-line or by telephone on 08458 450 450.

More information on how to pay a bill online

Payments at the Council offices from November 1

Please note that as of November 1, 2023 we no longer accept cash, cheque and chip and pin payments at the Charnwood Borough Council offices at Southfields

Customers are encouraged to make payments online in the first instance, but you will still be able to make payments at Post Offices and Paypoint outlets.

Standing orders

You can use this method to pay for the following:

• Housing Benefit overpayments - 01509 634841
• Rents - 0800 6335548 or 01509 634666

Barcoded bills and invoices

We provide a barcoded bill or invoice facility through Allpay.net. You can use this method of payment for the following:

• Council Tax
• Business Rates
• Benefits Overpayments
• Garden Waste Bins and other invoices
• Housing Services Invoices

The barcodes enable you to pay bills/invoices at any Post Office or local shop displaying the ‘PayPoint’ sign in the window or at the till.

The Post Office network is the largest retail branch network in the UK and PayPoint outlets are usually located in convenience stores and service stations.

• Find your nearest Post Office branch
• Find your nearest Paypoint outlet
• Contact Customer Services

Make a payment

Present your bill or invoice to any Post Office or PayPoint outlet, along with your payment. You will need to know the amount you wish to pay, as the staff at these locations will not have access to your account details

Once your payment has been processed you will issued with a receipt, which you should keep in a safe place to help you keep track of your payments.

Cash payments can be made for free at all PayPoint outlets, though some debit cards may be charged. Post Offices allow you to pay by cash, cheque or debit card for free.

Cash payments cannot be made at our offices. Please do not send cash through the post as it is not secure.

BACS and Home banking services

You can use home banking to pay for the following:

• Council Tax
• Housing Rent
• Business Rates
• Invoices (including Garden Waste renewals)
• Housing Benefit Overpayment
• Council Housing Invoices

To make a payment using the telephone, TV, computer or other remote banking services offered by your bank or building society, please quote the following:

• Sort Code: 40-30-24
• Account Number: 61820559
• Council account or invoice number: shown on your bill, notice or invoice

Please note:

• In respect of Council Tax payments, please pre-fix this account/reference number with 78
• Housing rent payments via standing order should be prefixed 73 followed by your 8 digit Tenancy Reference number

This is important as we may experience difficulty in crediting your account without the correct account or invoice number. Please allow up to ten working days for your payments to reach us.

BACS payments

You can use BACS to pay for the following:

• Business Rates
• Contract Parking
• Invoices
• Council Housing invoices
• Planning Applications

Please quote the following:

• Sort Code: 40-30-24
• Account number: 61820559
• Your council account number or payment reference: shown on the front of your bill or notice.

It is most important to make sure that this number is quoted on all remittance advices as we may experience difficulty in crediting your account if it is not quoted.

For Planning payments you must quote the Planning Application or Planning Portal reference number. You should also email a remittance advice to income@charnwood.gov.uk including your name and planning application details (including site address) as we may experience difficulty in applying your payment to your application without this.