How to pay your rent

Council tenants have a lot of flexibility and choice when it comes to paying their rent/occupation charge.

Below we have listed the ways you can pay.

Online

You can pay your rent/occupation charge online using your Credit or Debit card through our Online Payment Service. This service offers secure payments, in conjunction with HSBC Bank, 24 hours a day, 7 days a week.

Make a rent/occupational charge payment online

Direct Debit

The simplest way to set up a direct debit is to complete the information online. To do this, click on the link below and let the income team do the rest:

Set up a Direct Debit to pay your rent/occupation online

Alternatively, you can print out the Direct Debit mandate and send it to us at:

Housing Income Team
Landlord Services
Charnwood Borough Council
Southfield Road
Loughborough
LE11 9EF

The following dates will be available to pay your rent by Direct Debit:

• Weekly
• Every two weeks
• Every four weeks
• Monthly

This means you won't have to remember to pay your rent.

Set up a Direct Debit for your rent/occupation charge via mandate form

You can download a Direct Debit mandate form via the link below. Please complete it and return it to:

Landlord Services
Charnwood Borough Council
Council Offices
Southfields Road
Loughborough
LE11 2TN

Download a Direct Debit mandate form for paying your rent/occupation charge

Standing order

We can provide you with the details to set up a standing order with your bank or building society. Unlike a direct debit, if your rent/occupation charge payments need to change you will have to change your payment with the bank. Below are the bank details you will need to set up a standing order with your bank or building society.

To make a payment using the telephone, TV, computer or other remote banking services offered by your bank or building society, please quote the following:

• Sort Code: 40-30-24
• Account Number: 61820559
• Housing rent payments via standing order should be prefixed 73 followed by your 8 digit Tenancy Reference number

This is important as we may experience difficulty in crediting your account without the correct account or invoice number. Please allow up to ten working days for your payments to reach us.

Plastic swipe card

You can pay your rent/occupation charge at any Post Office or Paypoint using your AllPay plastic swipe card. If you have lost your swipe card or require another one, please contact the Housing Income Team via the form below:

Request a swipe card

Credit or Debit card

You can call our automated payment line, 24 hours a day 7 days a week, on 01509 634555.