Emergency contact details

Below are a list of emergency contacts for the council, the emergency services and the utility services.

Emergency contact during normal office hours

For all non-council housing emergencies during normal office hours* call the main switchboard on 01509 634666 or contact the service you require.

• For council housing emergencies only Contact: 01509 634567
• For Lifeline emergencies telephone: 01509 643970

* The council's normal office hours are 9am-4pm, Monday to Friday.

Emergency out of hours telephone service

If you have an emergency for the following services outside of Council opening hours*:

• Housing repairs and gas
• Tenancy services
• Lifeline
• Homelessness
• or if you need to make a payment

Please call 0333 200 8811

This number is a local rate number meaning you will only be charged for a local call.

* The council's normal office hours are 9am-4pm, Monday to Friday.

Other useful numbers/email addresses

Customer services

Monday - Friday 8.30am - 5.00pm

Leicestershire County Council (LCC)

• Telephone: 0116 2323232

• Website: www.leics.gov.uk

LCC Highways

• Telephone: 0116 3050001

Emergency services

For all emergencies please call 999 for the police, fire and ambulance services. For those calls which are not urgent please contact them via the following details.

Leicestershire Police

• 101 (non-emergency)
• Crimestoppers: 0800 555 111
• www.leics.police.uk

Leicestershire Fire and Rescue Service

• Telephone: 0116 287 2241 (non-emergency)
• Website: www.leics-fire.gov.uk

East Midlands Ambulance Service

• Telephone: 0115 884 5000 (non-emergency)
• Website: www.emas.nhs.uk

Environment Agency

• 03708 506506
• Floodline (24 hrs): 0845 988 1188
• Incident Hotline (24 hrs): 0800 80 70 60
• Website: www.environment-agency.gov.uk

Highways England (Formerly the Highways Agency)

• Telephone: 0300 123 5000
• Website: www.gov.uk/government/organisations/highways-england

Utility services

If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, call the 24 hour emergency line immediately on 0800 111 999.

If your emergency involves electricity then please call 0800 404090.

Powercuts - 105

On September 6, 2016, a new national phone number '105' was launched for customers to report or get information about a power cut in their area. 105 is a free service for people in England, Scotland and Wales. Find out more about '105'.

Gas and Electricity - National Grid

• Telephone: 0845 835 1111
• Website: www.nationalgrid.com

Western Power Distribution

• 0800 096 3080 (general enquiries)
• Emergency hotline (24/7): 0800 6783 105
• Website: www.westernpower.co.uk

Water/Sewerage - Severn Trent Water

• Telephone: 0800 783 4444
• Website: www.stwater.co.uk/