Playing fields and sports grounds customer service standards

We are responsible for the operation of a number of open spaces, playing fields and sports grounds in Loughborough, containing a golf course; full-size, junior and mini football pitches; cricket pitches; bowling green; tennis courts; rounders squares; and a lake for recreational use including fishing.

In addition to the standards in the customer charter you can also expect us to deliver the following:

When you	We will	Within (timescale)
Enquire about booking a sports facility	Supply you an application form, details of availability, scale of charges, and terms and conditions of hire	Within three working days

We will strive to ensure our customers are satisfied with the services we provide.

We will	Measure
Provide a prompt service	Satisfaction rating where customers rate us positively against this standard
Ensure staff are fully trained and knowledgeable about our services	Satisfaction rating where customers rate us positively against this standard
Provide a friendly and efficient service to all customers	Satisfaction rating where customers rate us positively against this standard
Provide useful and relevant information where appropriate	Satisfaction rating where customers rate us positively against this standard
Where possible and appropriate resolve the problem to your satisfaction	Satisfaction rating where customers rate us positively against this standard