Privacy Notice - Customer and Information Services

The reasons we use your data

• Statutory requirements e.g. reporting to Government
• Service delivery
• Service improvement and planning
• Regulatory and enforcement functions
• Prevention and detection of crime
• Financial transactions
• Debt recovery
• Payment of benefit and take up
• To allocate hardware, software and mobile devices
• To manage staff IT accounts
• To manage threat analysis
• To archive records
• Responding to requests from the public
• Research

Why we are allowed to use your data

Legal obligation and / or Public Task under various UK laws including but not limited to:

• The Local Government Finance Act 1992
• Local Government Finance Act 1988
• Local Government Act 1972
• Social Security Administration Act 1992
• Social Security Contributions Act
• Housing Benefit Regulations 2006 (as amended) both working age and pensioners
• Council Tax Reduction Regulations 2006 (as amended) both working age and pensioners
• The Localism Act 2011
• Customer Support Grant – Welfare provision
• Freedom of Information Act 2005
• Data Protection Act 2018

Contract - Staff data

Who we may share your data with
(Information will only be shared as permitted under Data Protection legislation)

• Judicial Agencies e.g. Courts, Tribunals
• Police 
• Internal council departments
• Other Local Authorities
• Immigration Service
• Government Departments and the Government single data list e.g. HMRC, DWP, DCLG, ONS
• Contractors providing revenues and benefits services (e.g. off-site processing, personal budgeting support, emergency food provision etc.) and IT services

• IT suppliers e.g. Microsoft, Google

• Elected Members
• Enforcement agents
• Other Services within the Council

When automated decisions are made

Some automated scanning and correlating of results to flag threats and vulnerabilities.

When your data gets sent to other countries

Not applicable