The Street Management Team manage several public car parks throughout the Borough.
We ensure that car park property including buildings, boundaries and surfaces are adequately maintained and cleansed.
Loughborough public car parks are patrolled on a daily basis and defects are reported on observation to management.
For rural car park facilities, quarterly inspections are carried out to ensure they are adequately maintained or they are inspected when reports of defect are made.
We work closely with our partners to maintain a high standard and to help reduce any reported crime or anti-social behaviour within the car parks.
In addition to the standards in the customer charter you can also expect us to deliver the following:
|
When you |
We Will |
Within Timescale |
|---|---|---|
|
Report a maintenance issue with the car parks |
Inspect the maintenance item Repair minor faults Repair larger faults or Identify works required and assign a specialist contractor |
Within 1 working day Within 7 working days Within 28 working days |
|
Report a ticket machine or other car park controls out of order |
Inspect the maintenance item Repair minor faults Repair larger faults or Identify works required and assign a specialist contractor |
Within 1 day Within 7 working days Within 28 working days |
We will strive to ensure our customers are satisfied with the services we provide.
|
We will |
Measure |
|---|---|
|
Provide a prompt, friendly and efficient service to customers |
Satisfaction rating where customers rate us positively against this. |
|
Ensure staff are fully trained and knowledgeable about our services. |
Ensure staff inductions and personal reviews carried out on a regular basis |
|
Provide clean and safe car parks |
Park Mark Award |
|
Respond quickly and professionally to customer queries and help requests |
Customer feedback |
Last updated: Tue 18th October, 2022 @ 09:47