How to request a rent refund

You can request a refund of overpaid rent charges if your current rent account is in credit.

You can use this form to request a refund of overpaid rent charges if your current or former rent account is in credit.

Make an online rent refund request

If you are applying for a refund on behalf of a council tenant who cannot complete this request themselves and would like the refund to be paid to you, we will require a copy of the power of attorney or an order from the Court of Protection to be uploaded to this form.

If you wish to request a refund but there is no bank account or if the tenant is deceased please complete this form and your request will be looked into.

Please ensure you provide a daytime telephone number on the form so that we can contact you in case of any queries. This will ensure that your refund is not delayed.

Please be aware to ensure refunds are made correctly, there are several audit checks that we must carry out. Once these audit checks are complete, it can take up to ten working days to process the refund.