You may already be aware or have received a letter from your phone provider, informing you that they will be changing your service from an analogue to a digital service.
The change over is due to be completed by 2025.
If you currently have a Lifeline with Charnwood Lifeline - do not worry, your service will continue to work as normal.
If your telephone provider sends an engineer to carry out work in your home, please inform them that you have a Lifeline. Once they have installed your digital hub, ask them to connect the Lifeline and landline telephone into the hub and make a test call to us.
Where the test call is successfully answered by the Lifeline controller, you do not need to take any further action.
If your call is not answered by the Lifeline controller, please ask the phone engineer to check the connections. If they are unable to resolve the issue please contact Charnwood Lifeline on 01509 643970 and we will make an appointment for a Lifeline officer to attend as soon as possible.
Please be aware that if there is a power cut once you have had your digital hub installed, you will not be able to use your phone or lifeline until the power is restored.
Some phone providers are providing an emergency backup system that will provide you with at least one hours backup.
We suggest that you ask your phone provider if they can provide and install this for you when they upgrade your system to the new digital service.
Customers who have a GSM Smart Hub Lifeline already installed will not be affected by the switchover to the new digital service.
If you have any further questions please call us on 01509 643970 to talk to a member of the Charnwood Lifeline team.
Last updated: Tue 13th December, 2022 @ 10:30