Being aware of scams

We would encourage Charnwood Lifeline customers to be aware of scams and scam telephone calls.

Charnwood Lifeline has been made aware that a number of customers have recently received calls from someone claiming to be from a lifeline company. During the phone call the caller stressed the need to update the customer’s lifeline unit from an analogue to a digital unit, they then asked the customer to disclose their bank details.

Charnwood Lifeline is in the process of updating our equipment to a digital system, however we will never call you to ask you to disclose your bank details.

If you receive a call of this nature, we urge you not to disclose your bank details or any personal information. We would also encourage you to make your family aware if you a receive one of these calls.

If you have any concerns as a Charnwood Lifeline customer, please feel free to call the office on 01509 643970.

For further information and support about scams can be found on the Action Fraud website.