Charnwood Lifeline - What our customers say

We often receive incredible feedback about the Charnwood Lifeline from our customers.

Please find some of these customer comments below:

“I wanted to thank-you for providing a miracle service, you have done a fabulous job and so incredibly efficient, the Lifeline was fitted on Monday and the box (keysafe) was fitted yesterday, you have all been wonderful, please pass my thanks to all of those involved."

“I wanted to thank Michelle for her help at midnight last night when I was woken by my smoke alarm battery running low. As someone who has recently learned to live alone I find anything like this happening causes an anxiety attack. 

I knew Lifeline could not do anything to solve the problem but calling you and speaking to Michelle helped keep me relatively calm. She did call my son and he came over to help me.

Michelle was very calm and this helped me so please pass on my thanks to her and your excellent service.”

"Brilliant, simply brilliant."

"We received a call this afternoon from the Carer of a tenant, who had a fall and pressed her Lifeline. They would like to thank Rachel, and everyone involved. The service was exceptional and could not thank us enough. Due to this he is now going to be recommending our service to family and friends."

"I have used my pendant twice this week, and on both occasions the service from Lifeline has been amazing. One happy customer."

"Thank you to everyone in the Lifeline office for the amazing work you do that on several ocassions saved my mother's life."

“Thanks to the control operator that assisted me last night when I had a leak in my kitchen. I was very impressed with the service I got. 10 out of 10.”

“I just wanted to say how impressed I was with the service I got from you yesterday when I had a problem following the switching of broadband providers. The speed with which you got a technician to me was unbelievable and she corrected the problem very quickly.”