New tenant visits

Tenancy and estate management officers visit all new tenants within the first four weeks of their tenancy.

This applies to:

• New tenants
• Tenants who transfer to another council property
• People who move as a result of a mutual exchange.

The new tenant visit will be the Tenancy and Estate Management Officer's first opportunity to meet you and introduce themselves. The purpose of these visits are;

• To ensure that you are settled into your new home
• To ensure that you fully understand your rights and responsibilities as a new tenant
• To advise you with problems or concerns you may have
• To ensure that we hold up to date information on the occupants of the property.

Please note that any tenant residing in a sheltered scheme or receiving the visiting warden service will be visited by Warden Services who will complete a support plan as part of their visit.

For further advice and information please contact your Tenancy and Estate Management Officer on 01509 634666 or email tenancy.services@charnwood.gov.uk.